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how to cancel/change my order?

Once an order is placed, changes or cancellation to an order must be made within 24 hours ONLY!


what IS your return policy?

All items are non-refundable after 24 hours of the order, We do NOT take returns/exchanges at this time.


what is pre-order?

PRE-ORDER items allow customers, to purchase the item before it is released.

PRE-ORDER ITEMS TYPICALLY ARE INTRODUCED ABOUT 4-8 WEEKS BEFORE ADVERTISED "RELEASE" DATE. 

PRE-ORDERED items will be sent via STANDARD shipping ONLY. Please keep this in mind when placing your order.

ORDERS WILL START PROCESSING ON DATE ADVERTISED ON THE SITE.


WHAT IS MAKE-TO-ORDER?

MAKE-TO-ORDER items are items that will be made , once the customer purchases.

ALL CUSTOMIZED ORDERS are MAKE-TO-ORDER items and follow our 7-14 business day processing policy.

Please allow 7-14 days for your product to be made and processed to ship.


WHAT ARE YOUR DELIVERY OPTIONS?

All orders are shipped via USPS.

Standard shipping, $7 which takes 3-7 business days.

Express shipping, $25, which takes 1-2 days
Please remember, delivery does NOT include processing time.

IF YOU SUSPECT YOUR ITEM HAS BEEN MISDELIVERED OR LOST- PLEASE PUT IN A CLAIM WITH USPS BEFORE SENDING AN EMAIL TO CONTACT@HADASSADOR.COM. WE CANNOT ASSIST WITH LOST OR DELAYED PACKAGES WITHOUT A CLAIM NUMBER.


WHAT IS YOUR PROCESSING TIME?

All orders must be processed before they are shipped.

Regular products take 3-5 BUSINESS DAYS.

MAKE TO ORDER products will take 7-14 BUSINESS DAYS, this does not include weekends/holidays.

PLEASE KEEP THIS IN MIND BEFORE ORDERING.


DO YOU SHIP INTERNATIONALLY?

We only ship to United States and Canada, currently.


how do i track my order?

After purchasing, an email will be sent shortly, providing your mail carrier details (tracking number) as well as processing details.